At Valley Bakers Cooperative Association, we strive to provide exceptional products and services to our members and customers. To ensure a clear and fair process, our return and refund policy outlines the terms and conditions for handling returns, exchanges, and refunds.

1. General Policy

• • By accepting delivery of products, the customer agrees that all items were received in good condition unless otherwise noted at the time of delivery.
  • It is the customer’s responsibility to inspect all products upon delivery.

2. Frozen and Refrigerated Goods

• • All frozen or refrigerated goods must be refused at the time of delivery if the customer identifies any issues to qualify for credit.
  • Once accepted, frozen and refrigerated goods cannot be returned or refunded due to safety and quality concerns.

3. Dry Goods and Non-Food Items

• • Any issues with dry goods or non-food items must be reported to Valley Bakers Cooperative Association within 7 days of delivery.
  • These items must be returned in their original packaging and resalable condition.

  • Boxes or packaging must remain unmarked; please refrain from writing on the box.

4. Defective or Recalled Items

• • If an item is found to be defective or subject to a manufacturer recall, please contact Valley Bakers Cooperative Association immediately.
  • Customers may be eligible for a refund, replacement, or credit, depending on the circumstances of the defect or recall.
  • If there is a recall initiated by the manufacturer, Valley Bakers Cooperative Association will notify affected customers with instructions for next steps.
  • Additional instructions for handling defective or recalled items will be provided on a case-by-case basis. 

5. Special Order and Preorder Items

• • Special order and preorder items are non-cancelable and non-returnable once they have shipped from Valley Bakers Cooperative Association’s supplier.

6. Return Process

• • To request a return or report an issue, please follow these steps:
  • Contact our customer service team at 800-242-6461 within the specified timeframe for your item type (see sections 2, 3, and 4).
  • Provide the order number, details of the issue, and any supporting documentation, such as photos or delivery notes.
  • Our team will review the request and provide instructions for returning the item, if applicable.

7. Refunds

• • Refunds will only be issued for approved returns that meet the conditions outlined in this policy.
  • Credits will be applied to the original payment method or issued as account credit, depending on the customer’s preference.
  • Please allow 7-10 business days for processing after the return is received and inspected.

8. Exclusions

• • Items not meeting the conditions outlined in this policy, including those outside the specified timeframes or without original packaging, will not be eligible for return or refund.
  • Products damaged or altered after delivery will not qualify for return or credit.

9. Policy Updates

Valley Cooperative Association reserves the right to modify this policy at any time. Updates will be posted on our website and will apply to all orders placed after the update.

For any questions or assistance with a return, please contact us at:
Valley Sales Support

800-242-6461

orders@www.valleybakers.com

Thank you for choosing Valley Cooperative Association. We appreciate your business and look forward to serving you!