Real Feedback. Real Fixes. Real Rewards.
At Valley Cooperative Association, we believe in the power of the cooperative—and that means your voice matters more than ever. As a member-owned organization, your ideas, feedback, and observations aren’t just appreciated—they’re essential to how the cooperative grows and improves together.
To celebrate and encourage this spirit of partnership, we’re excited to introduce a new initiative that rewards real feedback that leads to real change.
How Customer Feedback Drives System-Wide Improvements
Take Bryant from National Bakery, for example. He noticed something unusual in his automated order guides — items were appearing and disappearing with no clear reason. Instead of brushing it off, he brought it to our attention.
The result? It turned out to be a hidden system glitch we didn’t even know about and because of Bryant’s insight, we fixed the issue, improving the experience not just for National Bakery but for everyone who uses automated order guides.
Want to get automated order guides too? Just call our Customer Service Team at 800-560-3200.
Introducing Our Monthly Customer Feedback Award
To keep the momentum going, we’re launching a monthly recognition and reward program to spotlight the valuable role our customers and members play in improving operations and customer experience at Valley.
You can participate in the following ways:
- Email us at feedback@valleybakers.com
- Click here and fill out the feedback form
- Share your feedback with your Sales Rep
- Call Customer Service
If your suggestion results in a meaningful improvement — whether it’s fixing a glitch, updating a process, or improving service — you’ll be entered into a monthly drawing to win your choice of:
- A $50 invoice credit
- OR a $40 Amazon gift card
Because When You Speak Up, Everyone Wins
This award isn’t just about prizes — it’s about putting the true power of the cooperative into action. Together, we make Valley stronger, smarter, and better for everyone.
That’s the power of the cooperative. That’s the power of your voice.
Let’s continue to build a cooperative that works with and for its customers and members. Your voice drives our success — and we’re listening.
